Account and registration
Changing details, recovering access, enabling two-factor sign-in and understanding verification requests.
Contact Coin Trade 1000
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a larger portfolio, we are ready to answer your questions, explain features and help resolve any issue, day or night.
Fill in the form and tell us how we can help. A support specialist will review your request and reply as quickly as possible, usually within one business hour.
Registration is open
Leave your details and we will get in touch.
An account manager will call you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Where to find us
- Office address, Ottawa275 Slater Street, Suite 1100, Ottawa, ON K1P 5H9, Canada
- Office hoursMonday to Friday, 9:00 to 17:30 ET (closed weekends and public holidays)
- Support and call centreAccount managers and the support team are available 24 hours a day, 7 days a week. Expected wait: usually within one business hour by email, and within 24 hours of registration for the first account manager call.
- Email[email protected]
- Responsible departmentClient Support and Compliance
What support can help with
Pick the topic closest to your question so it reaches the right person first time.
Deposits and withdrawals
Choosing a method, tracking a payment, and what to expect from processing times and checks.
Platform and strategies
How settings work, what a pause means, how to read a report and how to connect an exchange safely.
Security concerns
Suspicious emails, unexpected logins or anyone using our name. Report them straight away so we can act.